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My instrument shuts down after taking a measurement

In older versions of firmware, the instrument shut down after experiencing a fatal error. In this case, the instrumentโ€™s memory is usually full. Make sure you have backed up any important measurements to a computer with the USB connection. Switch the instrument on, and in the menu, select โ€œDelete All Batchesโ€.

If this does not resolve the issue, the instrument will require repair with an accredited service centre.

You can contact an accredited service centre for details about whether there is a firmware upgrade available for your instrument.

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FAQ: My instrument shuts down after taking a measurement

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